The fatal flaw of being in business for yourself is trying to ‘do’ everything yourself – so learning how to zero in on what you do best, while intelligently delegating all other tasks, is key to scaling your franchise.
With years of experience supporting franchisees at every stage of their TWO MEN AND A TRUCK® journey, our own management team can help you recruit, train and retain the right people so you can
run a successful operation.
Backed by training resources such as our proprietary STICK MEN UNIVERSITY®, and a range of specialist courses developed at head office, we’ll ensure you get all the support you need in nurturing your people.
As a franchise owner and manager, while it’s important to maintain an understanding of exactly what’s happening in all departments so you can pre-empt and deal with any problems early – it’s also crucial you spend at least half your time on the activities that will drive your business forward. But you can only do this if your staff are properly trained.
As your first point of contact, are your customer service representatives up to speed on all necessary quoting and sales tasks? Are your accounts and admin staff handling those bookings effectively and co-ordinating your moving day team efficiently? Are your moving team themselves handling customers in line with the TWO MEN AND A TRUCK® ‘grandma rule’ and treating every client as if they were a ‘loved’ member of their own family?
You can’t micro-manage all these tasks on a daily basis - that’s why from sales, admin and accounts, to driver supervision and customer service, we’ll make sure your people know exactly what’s expected of them, so you can focus on the profit-building tasks that will take your franchise to the next level.
It may be a cliché, but to maximise your revenue you need to work ‘on’ your business rather than ‘in’ it – so it always pays to streamline staff operations through strategic ongoing training. And with one of the best head office support teams in the industry, we’ll be with you every step of the way in getting your time management right.