They are now looking after the Labour Party headquarters in London, using the latest techniques and products, whilst always incorporating a very personal touch.
Total Clean has operated in the commercial cleaning sector for 25 years, with a success that is based on an unrelenting commitment to service excellence and an obsessive attention to detail. It proudly boasts a 95% client retention rate. Among its many longstanding clients, it has the privilege of enjoying one client from the very first week of operation.
When Carlos took on the business from his parents in 1995 they insisted he continued the culture of outstanding client service that won them this first client, Wolf Olins, and their parting words still ring in Carlos’ ears today: “Whatever you do, don’t let Mr. Wally Ollins down!”
Total Clean’s presentation to the Labour Party, was centred on their requirements; the very same aspects of the Total Clean service that have been key to its major growth and consistent client satisfaction ratings over its 25 years in business.
“We had strong competition for the contract and we are tremendously excited to have won the work with The Labour Party. The decision came down to our track record of service of over 25 years and our very high client and staff retention rates. Being The Labour Party, it was naturally very important that we took our environmental responsibilities very seriously and our range of own-brand eco-friendly cleaning products was also a factor in their decision,” comments Carlos Garcia, Managing Director at Total Clean.
Total Clean’s core business has achieved exceptional growth year-on-year operating within a similar size territory to the franchise territories they are now offering. The franchise package is a complete turn-key opportunity providing franchisees with everything they need to operate the business in the first year and it can easily be operated from home to keep overheads low.
“Our structured approach to awarding franchises ensures that you are not only right for Total Clean, but also that you are certain that our opportunity is the best choice for you. You can be assured that we operate the franchise with the same level of integrity as our core business. We seek to partner with similarly ethical individuals in order to grow our UK-wide network,” adds Franchise Development Manager, Fiona Steels.