The new training facility will provide all new franchisees with the essential skills and knowledge required to ensure they get their new management franchise off to a flying start.
Franchise development director for NIC, Dan Archer, said, “The new training facility is a fantastic development for NIC, by bringing all training in-house we are able to ensure it is bespoke and tailored specifically to the needs of our franchisees. We have organised three training courses for new franchisees so far this year and it was becoming difficult for our external training partner to keep up.”
Ex-city banker David O’Leary is one of NIC’s most recent franchisees. He added, “The training provided by NIC is excellent. It has helped me to become familiar with their systems and procedures to ensure the future success of my business.”
Having worked in the city, David realised that the first six months of a new business would be crucial. He said, “My decision to join NIC was based on their heritage of over 50 years’ experience, the quality of the training programme and the fact that the franchisor was so confident that I would be a success they were prepared to guarantee a minimum profit level from day one. The investment in new training and the security of earning a profit, even while I was on training, was a great combination.”
NIC’s initial franchise training consists of an extensive training programme which includes practical training on managing cleaning staff, explanations of the methods of working and the associated Health and Safety systems and an induction programme covering all aspects of the business from sales and marketing to operations and finance. After the classroom training has been completed the franchise mobilisation team continues the training in the field.
Dan Archer concluded, “Our training course assumes no previous experience in any element of the business but it can be up to six months before a new franchisee is fully trained, because of this we do part of the training at HQ and part of it in the franchisee’s business. Our franchisees have a very varied range of skills and come from a variety of backgrounds, from accountants and bankers to sales directors and armed forces personnel. The one thing that they have in common is a desire to be the MD of a substantial stable business to business service provider.”
NIC Services Group was established in the 1960’s and has been franchising since 1995 and continues to grow and develop as its franchise network expands further.