Outstanding customer service is a core value of the Revive! brand and the new workshop offers practical tips on how to bring this to life in day-to-day situations. It covers a retail customer’s lifetime value and ways to enhance the customer journey by weaving great service into various touch points. Topics include sales, trust, complaint handling and the power of referrals.
The seminar is curated and run by operations director Terry Mullen. She is passionate about the importance of customer service and the role it plays in business growth and success.
Says Mullen: “American business writer Michael LeBoeuf says ‘a satisfied customer is the best business strategy of all’. At Revive! we believe in that sentiment wholeheartedly. We’ve learnt that franchisees who truly put customer service at the heart of their business achieve better long term growth. This new workshop gives us an opportunity to nail down what outstanding customer service looks like and how it can be delivered time after time. Our franchisees already put a lot of time and effort into their core technical skills, but softer people skills are just as important.”
Revive! specialises in repairing minor scuffs and scrapes to vehicle bodywork and alloy wheels. Customers include car dealerships, manufacturers and private motorists. Revive! repairs are quality, cost-effective and are a time-saving alternative to taking a vehicle to a bodyshop for minor cosmetic repairs. Costing far less than most insurance policy excesses, the work is carried out at a time and place to suit the customer, minimising vehicle downtime and protecting the owner’s no claims bonus.